Ad-hoc assistance and annual maintenance for users, devices, applications, networks, servers and cloud systems.
Businesses seeking an accountable IT partner, predictable support costs or additional capacity for their internal team.
See the request handling, maintenance and service review that support your day-to-day operation.
Select a branch to explore the service.
Give users a clear route to report issues and understand what happens next.
Coordinate preventive work around the systems included in your service plan.
Confirm the outcome and use recurring issues to guide practical improvements.
Scope is tailored to your environment and agreed service plan.
Give your users and infrastructure a clear support route. We agree the covered systems, support channels, escalation contacts and maintenance responsibilities, then work through incidents with a record of the action taken.
Company, requester, affected system
Access, setup and everyday errors
Connectivity, servers and escalation
Action taken, validation and follow-up
A lost connection, an application error and a failed server need different responses. Arselor records the affected users and business impact, assigns the request and coordinates the right remote or on-site action.
Health, updates and capacity
Recurring faults and exceptions
Approved corrective changes
Document the next maintenance actions
Scheduled maintenance complements incident handling. We review the agreed devices, update status and backup results, then turn recurring findings into practical actions for your environment.
Give employees a clear way to report email, device, network and application issues. Requests are recorded, prioritized and directed to the appropriate support scope.
Use recurring-issue reviews, agreed health checks and maintenance tasks to improve the environment. Planned work complements reactive troubleshooting.
Set covered devices, users, locations and service hours before the contract begins. Remote support, onsite visits and response commitments follow the selected package.
Create a dependable contact point for staff and a maintenance plan for the systems they rely on.
Discuss this use caseAdd specialist assistance or agreed operational coverage while your team focuses on its priorities.
Discuss this use caseRecord site information and standardize escalation so the right people can act on each request.
Discuss this use caseRecord the covered users, devices, systems and escalation contacts against the support agreement.
Assess business impact, assign the request and coordinate remote assistance or an agreed site visit.
Confirm service restoration with the requester and record actions for the next maintenance review.
Select up to two plans to compare their coverage.
Everyday remote IT assistance.
VAT confirmed in quotation
More capacity for growing teams.
VAT confirmed in quotation
Wider coverage, around the clock.
VAT confirmed in quotation
Annual commitment. Coverage and service targets follow your contract. Business hours: Sunday–Thursday, 8:30 AM–4:30 PM KSA.
Visits, locations and coverage are defined in the selected agreement alongside remote support and escalation.
Report the affected system and business impact. Priority and response targets follow your agreed support plan.
Wireless presentation, hybrid meeting integration, room booking and centralized management for professional collaboration spaces.
Help small teams share content without repeatedly changing cables or adapting the room for each presenter.
Centralize access-point configuration, guest access, firmware and monitoring across offices and branches.
Offer a considered guest connection while keeping business devices on the appropriate network.
Connect servers, storage, networks and firewalls with the right mix of Cisco, Dell Technologies, HPE, Lenovo, Sophos and Fortinet.
Plan cabling, switching, Wi-Fi and core systems together before teams move in.
A focused conversation with the right Arselor specialist.
