A structured support relationship for incidents, user assistance, preventive reviews and ongoing improvement of your Odoo environment.
Existing Odoo users who need consistent ownership and predictable support capacity.
Give incidents and improvement requests a clear path from intake to resolution. When Odoo Helpdesk is selected, Arselor can configure ticket stages, priorities and assignment so the team can follow progress and keep a record of the outcome.
Odoo Helpdesk can organize requests by team, priority and target stage. The policy shown is an Odoo documentation example, including its sample time target. Your Arselor AMC response targets, coverage hours and escalation arrangements are defined in the agreed support contract.
Ticket analysis makes the support backlog and workflow stages visible. Arselor uses support reviews to separate one-off incidents from recurring configuration or training issues and agree the next improvement actions. The chart illustrates Odoo’s reporting interface with demonstration data.
Provide a clear support route for functional questions and system issues within your contract. Record the impact and process involved so requests reach the right specialist.
Separate incidents from enhancements and plan approved changes. Reporting, workflow adjustments and training needs can be prioritized against your support allowance.
Agree service hours, covered environments and escalation responsibilities. The package comparison below helps you start with a defined support model.
Give users a consistent place to raise questions and resolve issues while the team settles in.
Discuss this use caseReview access, customizations and outstanding issues before confirming support coverage.
Discuss this use casePrioritize requests with the business owner and distinguish support tasks from new project work.
Discuss this use caseReview the Odoo version, modules, integrations, access and known issues against the chosen AMC scope.
Reproduce the reported problem, inspect the relevant records and agree corrective action or a separately scoped change.
Confirm resolution with the requester and review recurring issues, preventive checks and the improvement backlog.
Select up to two plans to compare their coverage.
For teams that need occasional Odoo assistance.
Excluding VAT
Support during Arselor business hours.
For active teams with recurring support needs.
Excluding VAT
Support during Arselor business hours.
For businesses needing closer oversight and escalation cover.
Excluding VAT
24/7 coverage for high and critical incidents.
For organizations that need the broadest Odoo support coverage.
Excluding VAT
24/7 coverage for high and critical incidents.
Annual commitment. Coverage and service targets follow your contract. Business hours: Sunday–Thursday, 8:30 AM–4:30 PM KSA.
Support coverage follows the contract. New implementations and substantial custom development are reviewed and quoted separately where required.
We first review the environment, access, customizations and known issues before confirming support onboarding and coverage.
Connect finance, sales, inventory, procurement, manufacturing and people with an Odoo environment built around your operations.
Connect a quotation to stock availability, delivery and customer invoicing without re-entering the same information.
Custom software, Odoo–WhatsApp integration and customer-care workflows that connect enquiries, teams and business records.
Route requests to the appropriate approver and keep a record of decisions and follow-up.
Technology planning, infrastructure reviews, digital governance and practical training aligned with your business priorities.
Clarify requirements and compare alternatives before committing to a platform or supplier.
A focused conversation with the right Arselor specialist.