Odoo support
Functional support, incidents and preventive care for your ERP.
Explore supportSupport & customer care
A clear owner for your next IT request.
Choose the right support route, compare annual plans and know what happens after your request is received.
IT support
Help for users, devices, infrastructure and cloud operations.
Explore supportRenewals & subscriptions
Keep software, support and service subscriptions aligned.
Explore supportFrom request to resolution.
01 · Tell us what happened+
Include your company name, requester name, affected service and a short description. Attach the relevant screenshot or error details.
02 · Confirm impact and priority+
We review the affected people and operations, then assess urgency against your agreed service plan.
03 · Assign the right specialist+
Your request is routed to the appropriate Odoo, cloud, cybersecurity or infrastructure specialist.
04 · Verify the outcome+
We confirm the resolution with the requester and retain the service record for future reference.
Annual care, clearly defined
Choose your IT support plan.
Select up to two plans to compare their coverage.
Silver
Everyday remote IT assistance.
SAR1,738 / year
VAT confirmed in quotation
Explore plan coverage +
- Basic requests: unlimited; advanced: 3/month
- Troubleshooting and account administration
- Training: 2 sessions/year
Gold
More capacity for growing teams.
SAR3,499 / year
VAT confirmed in quotation
Explore plan coverage +
- Basic requests: unlimited; advanced: 10/month
- Network repair and software installation
- Training: 4 sessions/year
Platinum
Wider coverage, around the clock.
SAR7,499 / year
VAT confirmed in quotation
Explore plan coverage +
- Gold coverage plus 24/7 remote assistance
- Onsite coverage within 80 km of Saihat
- Training: 6 sessions/year
Annual commitment. Coverage and service targets follow your contract. Business hours: Sunday–Thursday, 8:30 AM–4:30 PM KSA.
Dedicated ERP care
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Your next step
Bring us the challenge. Let’s plan the way forward.
A focused conversation with the right Arselor specialist.